At PicturewithFrame.com, we strive to ensure the utmost satisfaction of our valued customers. Below is our Return and Refund Policy, outlining the procedures and conditions for returns and refunds.
1. Returns
We understand that situations may arise where you may need to return a product. Therefore, we accept returns under the following conditions:
- Incorrect or Damaged Products: If you receive an incorrect or damaged product, please contact our Customer Service team within 7 days of receiving your order to initiate the return process. We will require photographic evidence of the damaged or incorrect product for verification purposes.
2. Refunds
Refunds will be issued under the following circumstances:
- False Products: In the event that you receive a product that does not match the description on our website or is significantly different from what was ordered, we will issue a full refund. Please note that you must notify us within 7 days of receiving the product, and provide evidence of the discrepancy.
3. Non-Refundable Items
We regret that we cannot offer refunds under the following circumstances:
- Change of Mind: We do not offer refunds for products if you simply change your mind or no longer want the item. Please ensure that you carefully review your order before completing the purchase.
- Customized or Personalized Items: Products that have been customized or personalized according to your specifications are not eligible for refunds unless they are incorrect or damaged upon arrival.
4. Return Procedure
To initiate a return or refund, please follow these steps:
- Contact our Customer Service team at contact@picturewithframe.com within the specified timeframe for your particular circumstance.
- Provide your order number and details of the issue, along with any supporting evidence such as photographs.
- Our Customer Service team will guide you through the return process and provide instructions for returning the product.
5. Additional Information
- All returned products must be in their original packaging and in unused condition.
- Customers are responsible for the shipping costs associated with returning the product unless otherwise specified by our Customer Service team.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 14 days for us to process your refund once the returned product has been received and inspected.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact our Customer Service team at contact@picturewithframe.com. We are here to assist you and ensure your experience with PicturewithFrame.com is exceptional.
Please note that this Return and Refund Policy is subject to change without prior notice. Any updates or revisions will be reflected on our website.